ROC Baking Steel is dedicated to providing quality services and this policy outlines our ongoing obligations regarding the management of your Personal Information.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

You can obtain a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that identifies an individual. Examples include names, addresses, email addresses, phone numbers, and facsimile numbers.

We collect this information through various means including correspondence, telephone, email, our website (www.rocbakingsteel.com.au), media and publications, publicly available sources, cookies, and third parties. We do not guarantee the policies of authorized third parties or website links.

We collect Personal Information primarily to provide our services to you, to inform our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

We will use sensitive information only:

– For the primary purpose it was obtained

– For a secondary purpose directly related to the primary purpose

– With your consent

– Where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances, including:

– To third parties where you consent to the use or disclosure

– Where required or authorised by law

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files that will be kept for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

ROC Baking Steel will not charge a fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

hello@rocbakingsteel.com