Shipping and Returns
90-Day Money-Back Guarantee Terms
Try it out, and if it doesn’t work for you, you can return it for a full refund of the item cost (excluding the shipping you paid to receive the item).
- Change of Mind: Customers pay return shipping.
- Faulty Product: We will arrange shipping.
Shipping rates are calculated at checkout via Australia Post to most areas (PO Box, Parcel Collect, and Parcel Lockers accepted).
Please allow 1-3 days for dispatch.
90-Day Money-Back Guarantee – Extended Warranty
We don’t charge any additional restocking or handling fees. You can see the shipping rates via our courier partner Interparcel or Australia Post.
To reduce the cost of return shipping, you may return it to Williamstown North, 3016. Please contact us to arrange returns and obtain the address.
Customer Service
For inquiries, you can reach us via email, Instagram, or voicemail.
Email: hello@rocbakingsteel.com.au
Instagram: @rocbakingsteel
Phone: 03 8644 2761 (Voicemail only; we recommend emailing for a quicker response)